1. About LabourLink
LabourLink is an online platform that helps customers find and book independent local tradespeople for small jobs. By using LabourLink you agree to these terms. LabourLink is operated as a sole trader business in the United Kingdom.
2. LabourLink's Role
LabourLink is an online platform that helps customers find and book independent tradespeople. The contract for work is directly between the customer and the tradesperson. LabourLink does not carry out, supervise, inspect, or guarantee the work. Nothing on this platform should be read as LabourLink acting as contractor, employer, or manager of any work.
3. Booking Fee & Payments
LabourLink charges a booking fee on all payments made through the platform. This fee is 10% of the tradesperson's quote, with a minimum of £4.99 and a maximum of £50. The tradesperson receives their full quoted amount. The booking fee is shown clearly before payment. Payments are processed securely through Stripe.
4. Cancellations & Refunds
Cancellations and refunds are handled in accordance with applicable UK consumer law, Stripe's payment process, and the status of the booking. Nothing in these terms affects your statutory rights.
5. Off-Platform Transactions
Tradespeople and customers must not deliberately use LabourLink to make an introduction and then complete the same booking outside the platform to avoid the LabourLink booking fee. Breach of this rule may result in suspension or removal from the platform.
6. Tradesperson Obligations
Tradespeople are responsible for ensuring they hold any qualifications, licences, registrations, permissions and insurance required for the services they offer. LabourLink may request evidence of selected documents, but unless we expressly state otherwise, customers should not assume LabourLink has independently verified all information. False or misleading information may result in suspension or removal from the platform.
7. Limitation of Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any statutory rights that cannot legally be excluded. Subject to the above, LabourLink is not responsible for the acts, omissions, workmanship, conduct, advice, or failure of independent tradespeople.
8. Dispute Process
If something goes wrong: (1) Contact us at labourlinksupport@gmail.com with details and any photos or messages. (2) The tradesperson will be given an opportunity to respond. (3) LabourLink may pause payment release where applicable. (4) Refunds are handled case-by-case in line with consumer law and Stripe's rules. The tradesperson remains responsible for the work carried out.
9. Job Restrictions
At launch, LabourLink is suitable for small jobs only (gardening, handyman tasks, furniture assembly, painting touch-ups, cleaning, basic repairs). Gas work, major electrical work, roofing, structural work, bathroom/kitchen refits, work requiring building control, and emergency callouts are not currently supported. Maximum job value is £500 unless manually approved.
10. Governing Law
These terms are governed by the laws of England and Wales.
11. Contact
labourlinksupport@gmail.com